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Acoustic Piano Technicians

The Tom Lee Music Piano Service Department provides regular Piano Service such as tuning, regulation and voicing, plus minor finish repairs. We provide Vancouver Lower Mainland Piano service from Monday to Saturday, between 9 am and 5 pm, with additional times available by request, outside of these hours.

Our Piano Technicians have had extensive training in either finish repairs and/or regular piano service such as tuning, regulation, and voicing. Many have had Steinway, and/or Yamaha, and/or PianoDisc factory training. They prepare and service the grand and upright Pianos we provide for the many Festivals, RCM exams, Recitals and Concerts throughout every year.  Many of our Piano Technicians have had over 30 years’ experience in piano service and customer care.  

Our commitment to our community is to exceed our client’s expectations - not only now, but long after our client has selected Tom Lee Music for all your musical needs.

For more information regarding our Vancouver Lower Mainland Piano service, please phone our Piano Service Coordinator at 604-273-3800 (extension 223) or visit any of our eight piano showrooms.

If you would like additional information regarding normal Piano maintenance, we would be pleased to mail you our free "Piano Owner's Manual & Service Record" brochure. To request this informative brochure, please phone any of our eight Piano Showrooms, or our Piano Service Coordinator 604-273-3800 (extension 221 or 223). 

Simon Wu RPT

Simon Wu is Tom Lee Music’s Head Retail Piano Technician, and he is an RPT (Registered Piano Technician).
His love with piano technology started early on, while working in a piano factory in China.
Since moving to Canada and joining our company in 1990, he has acquired an in-depth knowledge and experience with the world’s major piano brands.
Simon has more than 30 years’ extensive experience in the service field, and is highly respected in the community and throughout our industry.
He loves classical, jazz, and country music, and in particular he loves string music (he plays the violin).
Simon is an avid dog lover!


Kevin Huang
Kevin is currently our youngest Piano Technician, yet he is well-trained and is fast becoming a high level piano technician.
He is a graduate from the Western Ontario University Piano Technology program.
Kevin is gifted in tuning, regulation, and voicing pianos.
He has also been trained by Yamaha in Disklavier technology, and by PianoDisc as an installation technician.
Kevin plays piano, violin and bass guitar.

Tony Lee

Tony Lee is one of our Senior piano tuners.

Tony was trained in the family piano business in Hong Kong, and because of this he has many years of service experience.

Tony mainly services our Piano Showrooms and in-home piano service and client care. 


 Tad Iwagami

Tad Iwagami is one of the top graduates from the exclusive, intensive one-year training program at the internationally acclaimed Yamaha Piano Technical Academy in Japan. He is the only certified piano technician in Canada who has completed this program.

He has also trained at Steinway & Sons in New York. With over 25 years of experience in the piano service industry (17 of which with Tom Lee Music in Vancouver), Tad is one of Tom Lee Music's master concert technicians. He has tuned pianos in various events including concerts, music festivals, piano examinations, competitions, and for private customers. He is an excellent aural piano technician who does not depend on any tuning-assisting devices such as tuning scopes, meters or software. Click here to view Tad's Certificate of Achievement.

Natalie Chong

Natalie has worked full-time as a Piano Technician with the Tom Lee Music Piano Service Department for 15 years.

She graduated with a Diploma in Piano Technology from the George Brown College in Toronto in 1998.

Natalie has also received extensive factory training at Steinway & Sons.

She was interviewed by the Ming Pao Newspaper in the feature article "My Job, My Say".

Natalie is an associate member of the Piano Technicians Guild (PTG) and has been a piano technician for countless Music Festivals, RCM exams, Recitals, Concerts, and loves to perform in-home piano care and service. 

Vincent Huang

Vincent Huang is one of our all-around Master Piano Technicians.

He has acquired extensive knowledge, skills, experience in piano service and customer care over many years.

Vincent was trained by Yamaha (Taiwan).

He is an expert in tuning, piano repairs, cabinet work and refinishing.

Vincent is a dog lover, likes classical music, and is studying Chinese cooking.


During Lang Lang’s visit to Tom Lee Music in 2009, he had a chance to meet some of our Piano Technicians – Eric, Steve, Tad and Dave (with Chuck Gorling).


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