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Does offer International shipping?

For sales outside of Canada, we accept payment and ship to USA only. Tom Lee Music will not be responsible for any duties or brokerage fees added by customs for orders bound to the USA. Please contact your local customs office for information about duties and brokerage on orders shipped from Canada.

If I order more than one product, will I have to pay for shipping on each individual item?

A shipping rate will be applied to an entire shipment regardless of the number of products in your cart. When several different products are purchased at once, the shipping cost applied to your bill will be based upon the gross amount of the pre-tax sale in each shipment. In special circumstances, if the total size and weight of your order exceeds the limit of the courier, an additional charge may apply. If your address is outside of the normal routes of our available couriers’ free or basic proximity, shipping charges in the shopping cart may not apply . If there is any additional charge required, we will contact you with this information prior to shipping.

What are the shipping costs?

Shipping & handling costs are calculated based on Canada Post shipping services. Shipping estimates can be calculated in the shopping cart before your purchase is completed by using our convenient shipping calculator.

All shipping costs include optional insurance (you may opt out of this by de-selecting the adjacent check box). Orders qualifying for free shipping have the default insurance coverage provided by the courier. For full coverage please select any of the other shipping options.

For orders with items classified as overweight, the shipping may be listed as “custom quote”. In this situation, calculated costs will vary depending on product weight/dimensions and the value of the purchase.

Important Notice: Purchase online with confidence. In the event of a Canada Post disruption of service Tom Lee Music will be prepared to ship your order using other couriers. Continue to check out using the provided shipping options in the shopping cart. If required orders will be switched to a courier service of equivalent time and value. (Purolator will generally be used in cases where appropriate)

Can I order a product and ask you to ship to someone else?

In order to reduce any risk of fraudulent purchases via the website, we do not permit this option. If there are unique circumstances that require such a service, the request will have to meet criteria that ensures and protects both the purchaser (cardholder) and . This process takes time to finalize, so please do not make this request if you have to expedite a shipment.

If I order today, when can I expect to receive my order?

This depends on the availability of the product and the shipping method you have selected. An estimated delivery time is listed on the product detail page. Please note that all delivery times are listed as business days, Monday to Friday. Weekend orders are processed the following Monday. Statutory holidays are excluded. Most orders placed will be processed and shipped by the next business day, with some exceptions. You will be contacted if there is any reason for delay.

Who are your courier/shipping partners?

We use Atlas Courier Service for our local deliveries and recognized carriers such as DHL, Purolator, UPS, Fed Ex and Canada Post for all shipping concerns elsewhere. In most cases, you can track the shipment at the selected carrier's site by submitting the waybill number of your order, which we supply to you in an email once your item has been shipped. We choose whichever carrier can provide the quickest and most efficient service at the time of shipping.

What about insurance?

Shipping insurance for orders is available upon request. Insurance for shipping is calculated at 3.25% of the total or the total value you want covered. Additional charges will apply and a quote will be emailed to you. The insurance charge will be billed separately than the order. We strongly recommend requesting insurance for any valuable items in your order. You may request insurance by replying to your order receipt email.

Can I ship to a PO box address?

Orders being sent to PO Boxes and other rural route addresses must include a physical street address.

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