How do I use the website?
There are a number of options that will help you to find the products you are looking for. At the top of each page, you can find the “Shopping” drop down menu, listing all the product categories and their respective sub-categories. Simply pick and click your category of interest and you will jump straight to a particular type of product. The sub-categories directly below will refine your search even more.
Search for products by typing in the name or model of the product that you want in the box provided. When using the search feature, in order to ensure an accurate search do not use commas and try to be as close to the product name as you can.
You can further refine your search results or product subcategory by price and brand on the left side.
You may also sort the viewing order of your results by featured items, brand, or price (low to high or vice versa).
Once you have found an item that you want, click on the image or title to see the product details section which shows the price along with additional tabs of the product details. You may choose the desired quantity and click on the "Add to Cart" button to add the product(s) to your shopping cart. You can remove items or edit quantities in your shopping cart at any time.
Add to Wish List
Add to wish list (heart Icon) will keep track of all of your product choices for you to decide on later, even if you leave the website.(you will be prompted to log in or create an account to use this feature)
Add to Compare
Click this button to add each item that you are shopping for to a compare features chart. Click the Compare Features at the upper right hand side of the page header so you see your results.
If you see a product you wish to share with someone you may use this to automatically send an email with the product link
Price Match Request
If you see a competitive price at any authorized US or Canadian dealer click this button to let us know.
Please first read our price match/beat policy linked here http://www.tomleemusic.ca/policies/.
If you have a question regarding the item you are viewing, click this button to send us a question regarding it and the item will be linked with your questions to us.
Items are marked as “in stock” or “out of stock”. On approved orders “in stock” items will usually ship as soon as the next business day. Items marked as “out of stock” will cause a delay. Note: We may be able to special order some items from our suppliers or from our retail locations, however “out of stock” items cannot be guaranteed. Please contact us for more details regarding the exact availability of the product you are looking for.
Your shopping cart will show the quantity and price of the items that you have chosen. You may also "Continue Shopping", "Update" the item quantity or "Remove" items at this point.
Proceed to Checkout
Once you are happy with the items in your cart, click on "Proceed to Checkout" to finish shopping and complete your purchase. (For customers who are already logged in, your shopping cart will be saved for later checkout)
Upon the first time using the “proceed to checkout” option, you will be prompted to “log in” or set up a new account. Your account saves your preferred shipping addresses, wish list and shopping cart items. Your account can also display the status of your online orders and you may make direct requests for refunds/exchanges or technical support!
Your billing information needs to reflect the name of the person whose name appears on the credit card being used. Please fill this out as accurately as possible for verification. Note that all fields denoted with an asterisk must be filled to proceed.
While having a shipping address that is the same as billing can help speed up payment verification, you may save other addresses under shipping information. This can be helpful if you need to have an item delivered to an alternate address such as a workplace. As couriers work Monday to Friday 9:00 am - 5:00 pm, make sure someone is present at the address to receive the delivery.
Enter your payment information. Select your card type and enter the name as is appears on the credit card. Enter the card number, expiry date and CVV (3 digit number). The total amount charged, including shipping, and applicable taxes will be totaled at the bottom of the screen.
Important Payment Requirements
Your order (including special orders or pre-orders) will be charged right away.
We unfortunately do not accept Pre-paid Gift Card / Pre-paid Credit Card /Visa/MC Debit cards
- What types of payment does Tom Lee Music Accept?
We only accept Visa or MasterCard using Verified by Visa or MasterCard SecureCode.
- What is Verified by Visa or MasterCard SecureCode?
It protects your credit card from fraud so only you can purchase products online, not the bad guys.
- Can I use my Visa or MasterCard without this protection?
Sorry, we’d love to help you but unfortunately without using Verified by Visa or MasterCard SecureCode we cannot complete your order.
- How do I set it up?
Verified by Visa or MasterCard SecureCode can be quickly activated, click this link or the icons on the right and follow some easy steps to get setup with Visa or MasterCard for peace of mind.
Review your order info to ensure the items and details are correct. If necessary, click the back button to make any changes. Once you’re happy with your selection, click “Place Order".
Thank You Screen
This page confirms the order placement has been successful and should display an order number and a link to print the order (if you don't have a printer most Mac or PC computers can also “print to a PDF file”). You will also receive an order confirmation email with details of your order and a link to track its progress.
That's it! It's that simple!